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Online Inc is a Mchenry, IL-based company in the Software and Internet sector.
Beyond Limits is the only AI company in the world with advanced intelligence systems proven in the extreme environments of Mars and the greater Solar System. We have delivered AI systems to places where no other AI company could go, under conditions too extreme for other AI companies to master. Today, Beyond Limits goes beyond conventional AI, applying our pioneering inventions and proven technologies from the space program to solve complex mission-critical business, industrial, and medical problems for companies here on earth.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
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