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Upserve, originally Swipely, provides a restaurant management platform which allows independent full-service restaurants to run and manage their entire business.
ObvioHealth is a global digital health organization providing real-world digital clinical trials that deliver better data. Our mobile clinical study application allows for site-less trial design, allowing subjects to use their smartphones to participate in remote monitoring clinical trials from the comfort of their homes. For studies designed to include site visits, our application allows for continuous data collection in between visits to the clinic.
Servion specializes in delivering cutting edge Customer Interaction Management (CIM) solutions and applications that enhance Customer Experience. With more than 600 customers and over 1000 installations spread across 60+ countries, Servion’s products and solutions handle more than 7 billion multimedia interactions per year.
For over half a century, we’ve been building and developing learning strategies and tools designed and proven to work in legal education.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.