| Name | Title | Contact Details |
|---|---|---|
Joshua Price |
Senior Vice President, Marketing | Profile |
Jill Weatherbee |
Senior Director, People Programs | Profile |
Bianca Cummings |
Associate Director of Customer Experience | Profile |
Chris Keane |
Chief Product Officer | Profile |
Kristin Bauer |
Chief Supply Chain Officer | Profile |
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Vend is web-based POS and retail management software for store owners to have visibility and centralized control of their retail stores.
Rakuten Slice is online shopping, smarter. Rakuten Slice`s technology automatically identifies e-receipts within inboxes and extracts every data point about every purchase to create digital commerce products that delight consumers and create business value for partners. Rakuten Slice is transforming online shopping and retail by unveiling never-before-seen digital commerce data via its e-commerce intelligence products, APIs and consumer applications. Rakuten Slice operates a market research business, Rakuten Intelligence. With a methodology grounded in science, only we offer vital intelligence that is the pulse of the digital economy--actual purchases directly from online shoppers, on any device or location, reported daily. This is high-definition data. Rakuten Intelligence is led by a team of measurement industry executives who have brought some of the most innovative and successful digital measurement products to market. Learn more at www.rakutenintelligence.com and on twitter @Rakuten_intel. Based in San Mateo, CA, as an independent, wholly-owned subsidiary of Rakuten. We are a curious, creative team of people who love to solve big, challenging problems. We foster a culture of learning and thrive on continuous improvement through teamwork to build better products and a better company. We were founded by proven entrepreneurs and offers the best of both words: a start-up with the backing of an established global company that is revolutionizing the internet services landscape, Rakuten. Rakuten Slice was incubated as a research project at Stanford, where the best and brightest minds in machine learning set forth how to extract business value from the vast amount of unstructured purchase data from inboxes. When we took that project out of the lab and to the market, we retained the culture of excellence and personal growth, with respect for a healthy work-life balance. Because we love what we do and care about the people we work with.
AirDNA tracks the performance data of 10M Airbnb & Vrbo vacation rentals. It offers short-term rental data analysis on Airbnb occupancy rates, pricing and investment research, and more.
Network Perception secures critical enterprise-wide assets with intuitive, proactive and continuous verification and visualization of OT network segmentation