What Happened?
Palo Alto, CA-based Medallia Appointed Susan Lovegren as Chief People Officer
About the Company
Medallia is a leading customer experience management (CEM) SaaS company. Founded in 2001, the company is trusted by some of the world`s top brands -- including Nordstrom, Mercedes-Benz, Sephora, Four Seasons, PayPal, and the Zurich Insurance Group -- to create experiences that customers love. Medallia enables companies to capture customer feedback across a multitude of channels and touchpoints (such as online, social media, mobile, and contact centers), understand it in real-time, and drive action everywhere — from the C-suite to the frontline. Medallia is a Sequoia-backed company with 98% customer retention and referencabilty. Our leading SaaS Customer Experience Management offering enables our customers to achieve measurable business value as measured by increased customer loyalty, retention, and revenue. Medallia considers itself a technology company at heart, with employees who like to create new things, and it will continue to strengthen its technology core to bring new data collection, analytics, collaboration, mobile, social, and visualization capabilities into its solution. Medallia is expanding and is looking for employees with a hunger to learn, a curiosity to understand, and the skills to develop products and deliver services that will delight our customers.
About the Person
Susan Lovegren is Chief People Officer at Medallia. Previously, Susan held various senior HR leadership roles in the industry.
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