What Happened?
Vienna, VA-based Ics-Nett Promoted Rebecca Lewis as Senior Vice President, Human Capital
About the Company
ICS is a strategically diversified technology solutions company operating in different markets serving both Federal and Commercial clients with innovations that span Infrastructure, Networks, Application Development, Systems Engineering, Security and Enterprise Support. Founded in 2003 by Shehraze and Khurram Shah, ICS is a capable small business. We compete within our defined areas of expertise by offering best value solutions, services and products, always with our eyes firmly fixed on helping you deliver your mission while staying true to our corporate values. ICS helps our distinct clients design and implement solutions that allow their organization to be more effective, productive and efficient.
About the Person
Rebecca “Becky” Lewis, is the Senior Vice President of Managed Support Services, specializing in CRM and Call Center business. Becky started at ICS utilizing her extensive HR background to build a winning vision and strategy for ICS’ Human Capital department beginning in August 2008. With her previous call center experience at Fannie Mae, she went on to win the WMATA SmarTrip® Regional Customer Service Center contract for ICS in March of 2014 – this was the first call center for WMATA utilizing a cloud-based solution. Her unique combination of human resources and operations experience has enabled her to implement policies, procedures and guidelines, necessary to compete in both the Federal and Commercial markets. Both of her departments within ICS, Human Capital and the Call Center, have achieved ISO 9000, ISO 20000, and ISO 27000 certifications.
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