What Happened?
Reno, NV-based Phil Fortino as Senior Vice President of Human Resources
About the Company
Eldorado Resorts Inc. (NASDAQ: ERI) is a casino entertainment company that owns and operates seven properties in five states including: Eldorado Resort Casino, Circus Circus Hotel & Casino and Silver Legacy Resort Casino in Reno, NV; Eldorado Resort Casino in Shreveport, LA; Scioto Downs Racino in Columbus, OH; Mountaineer Casino Racetrack & Resort in Chester, WV; and Presque Isle Downs & Casino in Erie, PA. Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premiere accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our family-style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. Eldorado Resorts is about family and people. The patriarch of our family and our founder, Don Carano, has carved a niche in today`s corporate casino world by stressing family values and people first. Yes, we`re in the casino business, but what makes us special and what sets us apart is the belief that it`s not just about having the best games, restaurants or entertainment. It`s about personal customer service, making a difference and never forgetting the Carano family values and team approach, even as we continue to grow.
About the Person
Fortino is a certified Human Resources Executive with over 30 years of experience in the hospitality and gaming industries in various executive and consulting positions. He received his bachelors of science from Juniata College in Pennsylvania and began his gaming career in Atlantic City. He later became the Regional Director of Human Resources for Hilton in 1989 before returning to the casino industry as Senior Vice President of Human Resources for Empress Gaming in 1995. Fortino has also held roles with Tropicana Entertainment, Resorts International, Hyatt Gaming and most recently, Affinity Gaming. In his most recent role, Fortino restructured Human Resources from top to bottom by evaluating and refreshing training programs to increase customer and employee satisfaction and created measurement tools to ensure success. He also developed and wrote a guest training module titled “Genuine Service,” a program which management saw as the best training program since the company started in 2005. He went on to develop “Genuine Leadership” which focused on the same level of commitment for guest service and employee development.
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