| Name | Title | Contact Details |
|---|---|---|
Mike Melka |
Chief Financial Officer | Profile |
Canvas is an easy, fast and economical way for businesses to find, customize and create mobile forms to replace paper forms. Canvas is a cloud-based software service that enables users to collect information using mobile devices, share that information and integrate with existing backend systems. Canvas also offers the first mobile business application store of its kind, allowing businesses from diverse industries to find mobile forms specific to their needs. To learn more, visit http://www.GoCanvas.com. Currently, Canvas employees have adopted Ante Up nonprofits on three continents and various states that have been involved in disaster relief, the feeding and care of families and children in need, and the protection of human rights and species in crisis.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
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