What Happened?
Horsham, PA-based Expert-Global-Solutions Appointed Michael Crowder as Vice President, Global Sourcing and Recruiting Strategy
About the Company
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of more than $1.1B in 2014, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
About the Person
Experienced recruiting and talent acquisition executive. Expertise in workforce planning, talent sourcing strategies, candidate selection, candidate assessments, onboarding, vendor management, succession planning, client relations, and staffing technologies. Background in executive selection as well as high volume recruiting. Successful experience directing remote domestic and international recruitment operations.
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