What Happened?
San Jose, CA-based Marcia Morales-Jaffe as Chief Human Resources Officer
About the Company
PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. The service gives people simpler ways to send money without sharing financial information, and with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 132 million active accounts in 203 markets and 26 currencies around the world, PayPal enables global commerce, processing more than 7.7 million payments every day. Because PayPal helps people transact anytime, anywhere and in any way, the company is a driving force behind the growth of mobile commerce and expects to process $20 billion in mobile payments in 2013. PayPal is headquartered in San Jose, Calif. and its international headquarters is located in Singapore.
About the Person
Marcia Morales-Jaffe joined PayPal`s leadership team in 2015 to spearhead PayPal`s efforts to shape a unique culture, one that inspires every employee to achieve PayPal`s transformational business vision and social mission. In her role as CHRO, Morales-Jaffe partners closely with the business to attract the best and brightest talent, creating opportunities for them to thrive; increasing employee engagement; fostering PayPal`s business principles of innovation, operational excellence and customer service; and enhancing PayPal`s culture of diversity and inclusion. Prior to PayPal, Morales-Jaffe was the senior vice president of people and performance at World Fuel Services Corporation, a market leader in the energy and transportation space. At WFS, Morales-Jaffe was instrumental in building an organization that achieved extraordinary growth. During her 12-year tenure, Marcia led a strategic HR function that partnered closely with the business, contributing to growth from $3B to $40B in revenues and six times the market cap. She integrated 24 acquisitions, aligned performance management programs to business goals, built talent development programs, and put in place incentives and rewards to achieve high performance and build retention.
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