What Happened?
Purchase, NY-based MasterCard has Promoted Lois Miller as Senior Vice President of Global Business Services Human Resource Systems and Operations
About the Company
As a technology company in the global payments business, we operate the worlds fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard`s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.
About the Person
Lois Miller is Senior Vice President of Global Business Services Human Resource Systems and Operations. In this role she leads MasterCard`s Global HR technology and service center operations. Within this function she leads a team responsible for enabling manager and employee direct access through technology and mobile solutions, oversees MasterCard`s global people services contact center that processes 30,000 transactions and resolves 100,000 calls and e-mails per year. Additionally, under Ms. Miller`s leadership, a worldwide workforce planning, reporting and analytics function has evolved which has implemented controls, standards and transparency around human capital information, providing critical information for workforce-related and people and financially-impacting business decisions to MasterCard`s leadership. Prior to joining MasterCard, Ms. Miller held progressive positions in the telecommunications industry with both Sprint and AT&T. Ms. Miller is a past MasterCard President`s Award recipient. She is a past president of the board for the Make-A-Wish Foundation of Greater St. Louis, the first women to hold that position. Ms. Miller earned a Bachelor of Arts degree in Human Resources from Ottawa University in Kansas City. In addition, she completed the prestigious TEP (The Executive Program) at Darden Business School.
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