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The company whose PMO experience is featured here is a rapidly growing small business that provides business process outsourcing services in the travel industry, focusing on the exploitation of the internet to grow top and bottom lines its customers. The company operates in a fast changing environment and needs to be acutely in touch with its customers' needs and respond more rapidly than before. The company created its Project Management Office (PMO) in the last 6 months prior to this article. Following is a review of the company's experience with setting up its PMO conducted with the Director of the PMO. What circumstances at the company led to the establishment of your PMO? Prior to the Director's appointment, the company had managers on staff with project management duties, but there were no repeatable, consistent processes, tools and templates to perform projects, measure and control them. Each manager did what they thought best, knowledge sharing was informal and rare, certainly not something expected by top management. After the acquisition of a major client that presented the company with some new challenges in delivery of services, Management realized the need for some formalization of project management practices. At the time the company was a small company, less than $50 million in revenues. This new client's impact on their operations and financial health was very significant.
Frontier Asset Management is a Sheridan, WY-based company in the Business Services sector.
Marsh McLennan is the world’s leading professional services firm in risk, strategy and people. We bring together experts from across our four global businesses — Marsh, Guy Carpenter, Mercer and Oliver Wyman — to help make organizations more successful...
Tetragon is a diversified, alternative asset, investment and management group
We are a creative, solutions-driven company. Our customers across the country find there is an almost immediate benefit to joining forces with BP, as what we do enables our clients to focus on their own core businesses. (www.bpenvservices.com) BP Bu...