What Happened?
Nashville, TN-based Judy Morris as Vice President of Human Resources for Americas
About the Company
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel`s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel`s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages.
About the Person
Judy Morris is the Chief Human Resources Officer at ServiceSource. Morris will lead ServiceSource`s HR team across all regions focusing on the attraction, development and retention of talent at all levels. Morris will also play an instrumental role in shaping the company`s future by defining an HR vision and strategy that ties together culture, systems, processes and programs across the entire global organization. In her new role, Morris will be responsible for all aspects of HR leadership, and for designing and implementing human resources strategies and services that serve the current demands and anticipate the future needs of the company. In addition, Morris will be responsible for creating and managing an effective high-volume talent acquisition strategy to ensure the appropriate level of hiring is met to support the company`s rapidly expanding client and organizational needs. Prior to joining ServiceSource, Morris served as Senior Vice President of HR at Dallas-based Aegis Global. Before Aegis, she was Vice President of HR of the Americas region with Sitel, where responsibilities included HR services for more than 26,000 employees in eight countries. In previous roles, Morris has served as Vice President of Human Resources at Comcast, leading the HR function for the Colorado region; and Director of HR at Archstone-Smith. During her HR career, Morris was also the Vice President of HR, and first employee, at Cloud 10 Corporation where she built the entire HR function from the ground-up to serve its 3,000 remote employees in 29 states.
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