What Happened?
New York, NY-based Stellaservice has Appointed Jordy Leiser as Chief Executive Officer
About the Company
StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. The company offers solutions including employee engagement tools, real-time customer feedback surveys and objective performance measurement across online and in-store channels. Together, these solutions enable companies like Walmart, Zappos and Ralph Lauren to build brand equity, increase customer advocacy and drive sales.
About the Person
Jordy Leiser is the Co-Founder and CEO of StellaService, the customer service measurement and ratings company. Prior to founding StellaService, Jordy worked in investment banking at JPMorgan, where he worked on leveraged buyouts and other transactions for private equity-backed consumer retail brands. After seeing firsthand the value of great customer service for retailers - both from the business and consumer perspectives - Jordy teamed up with longtime friend and college roommate John Ernsberger to create a robust system for measuring and rating the customer service performance of online retailers. Jordy and John officially launched StellaService in March 2010.
Info Source
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