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Uptivity, an inContact company, is the only contact center workforce optimization (WFO) solution that delivers exactly what any client needs, every time, with unparalleled customer service and a lower total cost of ownership. Period. We support you to continuously improve every aspect of any agent`s performance, thanks to a modern, integrated, and easy-to-use suite of tools that offers a unified system for performance management, workforce management, speech analytics, and call recording, always delivered every step of the way with passionate and knowledgeable in-house support.
Hodge / Niederer / Cariani / Lindsay is a San Francisco, CA-based company in the Business Services sector.
SDI Consulting is a Grand Rapids, MI-based company in the Business Services sector.
The Area Agency on Aging, Region One is a private non-profit organization that advocates, develops and delivers essential services to enhance the quality of life for older adults, persons with disabilities, people with HIV/AIDS, and caregivers." Cal...
Cody Consulting Group, Inc. is a technology and consulting firm providing healthcare information technology products and services to Medicare and Medicaid managed care plans (MCOs). Founded in 2006, Cody has been built by experienced Medicare Advantage veterans who understand the difficulties faced by MCOs in ensuring compliance with complex government regulations. Core competencies include: 1) Improving Regulatory Compliance: Ensure compliance with complex Medicare and Medicaid contract requirements through organizational and structural design, program documents, readiness auditing, or incident management procedures. 2) Streamlining Marketing Communications: Our web-based software, CodySoft®, automates the creation of ANOC and EOC materials, while reducing development time, costs, and errors – including the resulting errata sheets. 3) Business Process Outsourcing: Outsource the creation of ANOC/EOC materials to our experienced team so you can focus on your core competencies. 4) Executive Search: Our deep roots in the Health Insurance Industry provide us with access to exceptional talent. Our CodySoft® software suite is designed specifically for health plans to reduce compliance risk. Available modules include: 1) Collateral Management Module® - Automates the creation of marketing collateral, and ANOCs/EOCs – while reducing errors and development time. 2) Investigations Module® – Manages the entire compliance investigations process, including analytical reporting to support a reduction of incidents through root cause analysis. 3) Regulatory Analyzer® - Searchable database of regulatory content from sources such as CMS regulations, HPMS memos, P&Ps, Codes of Conduct, Medicaid contracts, etc. 4) Policy and Procedures Module™ – Lifecycle management of P&P docs, such as their creation, distribution, comprehension and certification. 5) HPMS Memo Module™ – Manages the capture, review, organization, and response to HPMS memos.