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We are aware that some customers were inaccurately charged a paper statement fee, and apologize for the inconvenience or confusion that this may have caused. Please know that we immediately refunded the fee on the affected accounts, and we appreciate your patience while doing so.
Pioneer Bank is committed to ensuring this change does not impact the safety and security of check processing. We pledge our continued service to you, our valued customer. We apologize for any inconvenience while we implement and comply with the Check 21
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