Howard Lee was Appointed as Chief Executive Officer at Spoken-Communications

Date of management change: December 15, 2009 

What Happened?

Bellevue, WA-based Spoken-Communications Appointed Howard Lee as Chief Executive Officer

 

About the Company

Spoken was founded in 2005 to put the soul back into the voice experience so that it is the most refreshing channel for business conversations. Pursuit of this vision has resulted in Spoken ConversationCenter, the first conversation-centric solution for the contact center. The perfect balance of service, intelligence and cloud efficiency for enterprises and business process outsourcers.

 

About the Person

Howard Lee is a customer service industry expert and Spoken`s relentless customer ambassador.  He applies his nearly 25 years of experience to releasing call centers from the grips of current industry limitations while positioning them to reap the benefits of call center technology innovations. Prior to joining Spoken, Lee was the founder of HyperQuality, an independent call center QA firm that allowed him to develop tremendous insights into the customer service business.  His audits and recommendations covered phone calls, email, and chat communications of contact center professionals representing organizations, customers and prospective customers. Lee gained additional insight into call center profitability as the CEO of PhotoWorks, a NASDAQ traded company, and before that as the Senior Vice President of Disney Direct, where he was responsible for profit and loss, branding operations and marketing of the direct division. The 1,800-person team included two call centers and a large warehouse operating team. Lee also has worked at an India CRM outsource provider as the SVP of Sales and Marketing.  He attended the University of Washington.  

 

Info Source

Press Release

 
 

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