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PCRMC measures our patients’ opinion of the quality of customer service we provide to patients and their family members/visitors during their stay with us. There are many important factors that contribute to the patient experience. Our patient satisfaction survey is designed to measure these factors in detail so we can ensure that all of our customer needs are being met during their stay with us. We utilize the services of Press Ganey Associates, the industry’s leader in health care customer satisfaction measurement. In addition to the hospital survey, a random selection of patients will receive a patient satisfaction survey that is part of an ongoing national initiative by the United States Department of Health and Human Services to measure the quality of care in hospitals. Results from these surveys will be used to help consumers make choices about hospital care and will help hospitals improve the care they provide.
CMS focuses on communication, collaboration, and crisis management to develop skills and teamwork behaviors that are best learned actively under realistic conditions.
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