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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
The hub for data driven legal teams. Lexion saves you time and streamlines your operations. Quickly find and gain insights about your contracts in a unified system powered by AI. Lexion was developed at the Allen Institute for AI (A12) and is backed by Madrona Venture Group and prestigious technology law firm Wilson Sonsini Goodrich & Rosati.
SocialChorus is the leading workforce communications platform that transforms how workers and organizations connect every day. With SocialChorus, organizations are able to connect and align their teams, power organizational initiatives and measure the business outcomes.
ioby brings neighborhood projects to life, block by block.