| Name | Title | Contact Details |
|---|---|---|
Michael Veno |
Vice President Sales - North America | Profile |
Zello is an application startup located in Austin, Texas, behind the creation of Zello applications.
Intrado Inc. is one of the leading providers in Software & Internet. It is based in Longmont, CO. To find more information about Intrado Inc., please visit www.intrado.com.
Makios was established in 2006 with the goal of helping companies with technology that is truly optimized and aligned to their goals. We are one of the first full-service Business Technology Management companies in the El Paso area. Our focus has alw...
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.