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Duco enables financial services firms to control complex data using light-touch, self-service technology. We are shaping the core of new, efficient operations with customers on the sell side, buy side and major service providers. We are a technology company. Duco traces its heritage to Computer Science research in natural language processing and highly parallel algorithms and retains strong connections to University College London. At Duco, complexity and simplification go hand in hand, and we pride ourselves on our simple interfaces that enable non-technical users to deal with masses of data in minutes.
“Know your Customer”, one of the most basic rules of business, has been redefined over the past several years. At CaliberMind, we believe that customers should be treated as people, not data sets, with Marketing and Sales strategies more human centric. We are a team of experienced data scientists, UX and product designers and marketers pioneering the way that companies communicate with their most important asset–their customers.
Founded as Communicator Asystance Systems in 1982 by four technologists in Beverly, Massachusetts, the company’s original goal was to offer business productivity solutions to the IBM midrange market (Systems 36 and 38). These solutions consisted of financial and distribution management packages as well as an early Customer Relationship Management (CRM) product which became the basis for a Computer Telephony Integration (CTI) product by the late 1980’s. The company was well known in the call center industry by the acronym CAS and the product known as Castel. Working closely with IBM and their new AS/400 product line, CAS became IBM’s top CTI partner by installing many integrated solutions utilizing IBM’s industry leading product known as Callpath. Partnering with IBM, CAS installed thousands of inbound and outbound seats with the NYNEX/Bell Atlantic market in New York and New England and used this great success to leverage many other sales throughout North America, Europe and the Pacific. By the late 1990’s, CAS management decided to develop an entirely new hardware and software CTI solution and began internal development of a new product based on a CISCO host programmable switch (Summa/4) as well as an all new software product which would ultimately become Castel Connects. By 2001 it became clear that the company could expand using its own cash flow so CAS went to the capital markets and brought in outside investors for the first time. In 2002, the investment was used to rebrand the company as Castel, and the product as Castel Connects. In addition, the investment enabled the company to develop new products and launch a strong marketing campaign which helped Castel emerge as a major player in the call center market. Over 50 sites were installed within 5 years in three major vertical markets – financial services (collections), telesales and telemarketing. In order to meet the increasingly demanding needs of the call center industry, Castel determined that more products such as Digital Voice Recording (DVR), Intelligent Voice Response (IVR) and Intelligent Message Delivery (IMD) would need to be developed and introduced to the market. Meeting these critical needs demanded additional resources. Castel brought in seasoned technology veterans and moved the company headquarters to Buffalo in order to ensure that Castel’s products and services would continue to lead the industry in innovation and deliver the highest level of productivity.
Harlequin Incorporated is a Depew, NY-based company in the Software and Internet sector.
From Patient-to-Payment, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Formerly known as MedAssets, Precyse and Equation, nThrive is built on a legacy of excellence. Most recently, nThrive acquired two leaders in their fields, Adreima – a provider of patient-centered, clinically integrated revenue cycle services that help patients find coverage and meet their financial obligations – and e4e Healthcare Services – a business process outsourcing company. The five organizations together combine top talent and capabilities in the health care industry into a single enterprise.