Name | Title | Contact Details |
---|---|---|
Anne Murlowski |
Director, Digital Marketing | Profile |
Melissa Ngo-Harris |
VP, Global Talent Acquisition | Profile |
Eric Salava |
Chief Revenue Officer | Profile |
Straive is a market leading Content, Data and e learning/Ed Tech solutions company providing Research & Education content creation services, e learning course design, Data intelligence & operations, unstructured data solutions and platform based techno...
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Sunbit empowers merchants to earn more by offering access to flexible payment plans. Customers can get what they need now and pay-over-time—its a win/win!
1901 Group | Home - IT Simplified. Transforming the delivery of IT and providing Innovative Solutions for Tomorrow’s Business Challenges, Today.
Skipio is a conversational business text messaging platform that automates personalized texting to help businesses increase customer engagement, lead nurturing, and lead conversion.